What do your ISAs ask on calls - is there a script?

What do your ISAs ask on calls - is there a script?


We do use a script to help our ISAs steer the conversation in the right direction and achieve the outcome that aligns with the best interest of you the client.

Our ISAs try to understand the lead’s current purchase situation and give them the opportunity to explain their home buying expectations at his or her own pace. 

Here are some of the questions we ask when speaking to a lead: budget, timeline, desired location, must-have / nice-to-have features, motivation for buying, ballpark estimate of purchase profile, home style preferences.

When we speak to a lead, we are not looking to check off boxes and move to the next lead. We're there to have a human conversation, and get a sense of their purchase situation. As such, we don't necessarily ask all of the above questions in every conversation. 

We are also careful adhere to all compliance and regulations when speaking to your leads. We will never quote any rates, speak specifically about details of the housing market in the area, or any other details that are personal in nature to the lead. Our goal is to qualify the lead and send it to a licensed professional to service that customer.

Check out this article to learn more about all the possible outcomes of a call.

Check out this article to learn more about changing out script. 

    • Related Articles

    • Can your ISAs say something specific for me when calling?

      Though we can take into account special notes you want our ISAs to be aware of, we don’t tailor our script on a client-by-client basis.  When sending us your leads, there will be a space to provide us specifics on how the lead was generated via your ...

    • What sets you apart from other ISAs?

      When you choose Leadspring ISA, you're hiring highly talented and experienced ISAs.  We always aim to showcase the highest level of professionalism and quality in every conversation we have on your behalf. Our ISAs are articulate, enthusiastic and ...

    • What hours of the day do your ISAs work?

      At this time, our ISAs have coverage during the following times: 9am - 9pm Monday - Thursday 9am - 7pm Friday 10am-6pm Sat and Sun We will be expanding Weekend hours in Aug 2020 to accommodate increased demand. Check back here for the latest ...

    • What type(s) of Real Estate leads do your ISAs handle?

      If your marketing campaigns are geared towards getting home buyer leads, our ISAs can help you convert them. New! We are now taking Seller Leads, and Refinance leads! Reach out to us to learn more!

    • Our Calling Process

      Fresh leads in the system Your leads get called by our ISAs as they come into the system. New leads are called on a "first in, first out" basis, meaning new leads go to the top of the queue and are the first to be called. Leads are then routed for ...